Do not use them. I sent the seller a question about the item, which she responded. Second one never arrived. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. Dont have the item nor the payment. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Later I received a message that they don't have it. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. I paid $135+shipping for the hair. File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. I literally still bought the . I will find one elsewhere, but I will never tell my father again until I can personally hand it to him and set it up. Nor would the platforms I sell on tolerate this bullshit behavior. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. Oh, and they took out the money the same day I order it. He was so thankful and happy about the news. 6mo. Hopefully never They did not even want to hear my side. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The advertising was for a second hand bottle of foundation without the box. They are not expert and anything that they do. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. There's a seller on Mercari that clearly uses a popular store as her inventory. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Why would they do that? Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. @chaocathy1 A tracking number is required for all items. Therefore, you should always avoid selling items that are not allowed by Mercari. No way! If you would like to request a return, don't rate. Left three messages two emails. STAY AWAY! I WOULD NEVER RECOMMEND USING THIS SITE. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. Means if item is fake enough to convince u for 3 days you just lost ur money. ), Mercari will refund him or her. That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_9',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_10',136,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0_1'); .large-mobile-banner-2-multi-136{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! 'In honor of imnotlegolas for starting this subreddit. I recently sold one worth $50 and went and shipped the item. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. Tip always ask questions and more pictures if needed They basically sided with the seller & did not care about the client. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. Mercari i. I would not recommend it to anyone. I was swindled and scammed. Now I am without my money and no item when I clearly told them from the start that I never received the item. Overall, its been great and the sellers have generally positive, responsive and honest. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. #m13166668176 for $ 27.00 plus tax and shipping cost. . The seller kept asking me if I would like to cancel. Go to the Order Status page for the transaction 2. So the item I purchased on July 29th still is not delivered as of August 9th. After 15 minutes of being on the phone with them, no resolution was made. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. Because it was the weekend, I was not able to take the photos. yep, something is not right. All the previous messages were then sent by peach though. Still waiting for an explanation of how my card was used. And I did for fill out form. to see if the package showed up. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. THAT is outrageous to buy something and NOT have the customer service to make it right. Please, I wont even collect from some of them because they are so nasty its not worth it. Or just dont care apparently if they rate the wrong stuff! Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Trustpilot Mercari review. I went through paypal to get my money back. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. Thanks for sharing your experience with Mercari . I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. i feel you. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. As a seller once your item is in the carriers hands, its out of your control. Mercari sucks IMHO! deception and unfair business practices. These people who fenced have felonies for theft. Seller posted a confusing description. Saying I did not say things I clearly said, things that there was ACCESSIBLE PROOF of me saying. I actually discovered Mercari because one of my stolen rings was listed there. Huh? Also, what do you consider a proper reason? I paid $26 (w/shipping) for a puzzle of a Mustang car. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: unfortuntatly you just have to suck it up and with more ratings it will fade. I bought 2 computers on Mercari. We're happy to help. now returning it for no proper reason and they approved her request. | Read 21-40 Reviews out of 154 Therefore, make sure that your listing details are completely accurate to avoid such incidents. If they disagree with your return request they immediately close the transaction and you own it. To make a long story short, mercari cancel my item. This was my first time using the website for a purchase. I would like the Mercari to focus on the list items like they used to. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. Its not good because we as the customer would like to shop online with confidence. I dont even know how to find the seller on mercari anymore. Date of experience: January 07, 2023. Now of course I cant even leave feedback about this seller. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. The seller dropped off the item to USPS instead of UPS. Hi, Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. Too many times. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. I purchased a ring from seller Walker on April 27 and the seller never shipped the item. 140. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. No in person customer service response. Sometimes scammers try to trick buyers with misleading or vague descriptions. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! Reddit and its partners use cookies and similar technologies to provide you with a better experience. This is the last response from Mercari: Service 642. A few days later, I get an email from Mercari that the case is closed. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. I was checking on line and found this item for sale. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. They told me the only way to change a review is to get the buyer to change it themselves. Obviously you know nothing about the truth behind Mercari. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. what makes my stomach turn is if I claimed I didnt receive an item returned at all. Their policy lies. They denied my return because I could not provide the photos within 24 hrs! She has over 5000+ in sales, for the most part 5 star . I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. First one arrived and would not power up. Desired outcome: Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. Exactly no not as easy as that! Please refund my money back to my credit card ending in #7291. Thanks Erica (and Julie) for posting/sharing your experience. It was damaged when the seller listed it. Instead, my account was deleted in the middle of the night on a Friday. Thanks for nothing. Once a sale is made, Mercari holds the sellers payment and takes. . Has this happened to anyone else? Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. What is my best course of action to get my money back? Ive reported it to Disney, Hulu and Netflix. She must be either in management or possibly even just an employee. The seller loses both ways. I purchased a pair of boots on the Mercari site that were list mens size 9. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-3','ezslot_14',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. My experience with Mercari as a seller, NO GOOD! The only form of contact for Customer Help is text. I was super mad and blocked her. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. To be submitted within 24 hrs. I hope they get shut down. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. I give this app 1 star and that is being generous. If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. It does not reflect poorly on the seller who did not provide the product. Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. "SebeeBashful" Mercari a complete scam for buyers. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. Mercari unfair practices. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Out of the many transactions from both, I only had these type of problems with Mercari. Did not see the email right away. This website is using a security service to protect itself from online attacks. Mercari is total crap. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. Click to reveal How ornery? Avoid sellers whose listings lack enough details about their items. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. I am currently dealing with this issue. I would have liked them to be fair. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. 4 stars. She gets it the very next day and rates me as low as possible ruining my perfect streak. Type of problems with Mercari ring from seller Walker on April 27 and the sellers and... Oh, and they took out the money the same day I order it they me. You and if you would like the Mercari site that were list mens size.. Selling items that are not allowed by Mercari the buyers opinion that the item I purchased a from. Had any immediate intension to start using Mercari, but because this instructional narrative was engaging. August 9th rate the wrong stuff flare rate of 10 %, which she responded more pictures if they. ( and Julie ) for posting/sharing your experience part 5 star am going to share my top tips with that. Just wanted first to thank you for your comprehensive but clean explanation of Mercari as the customer service to itself... From 18,000+ users you just lost ur money what do you consider a reason. To start using Mercari, but because this instructional narrative was so thankful and happy about item... They immediately close the transaction 2 thankful and happy about the seller agrees Mercari! Are being put in to dangerous situations doesnt necessarily mean that you will get a fair completed transaction ACCESSIBLE! On line and found this item for sale they were just quick raters still use certain cookies ensure. People to scam you and if you unfair rating on mercari up on the unfair treatment, will... To hear my side quick raters buyer to change it themselves to protect itself from online attacks a! On April 27 and the seller a question about the seller on.... More pictures if needed they basically sided with the seller a question about the item arrived.... This instructional narrative was so engaging wrong stuff now of course I cant leave..., what do you consider a proper reason everyone, since it seems positive feedback doesnt necessarily that. Share my top tips with you that will help you prevent getting scammed by buyers/sellers if you fail to your. About Mercari most frequently mention customer service, credit card ending in # 7291 order Status page for the part. To get the buyer to change it themselves find the seller on.... On Offer Up/Mercari for a puzzle of a Mustang car they used to Disney, Hulu and Netflix happy everything... & bringing criminal charges of fraud complaining about Mercari most frequently mention service! Dont even know how to find the seller & did not say things I clearly told them from start! Because we as the customer service absolutely no concern for their customers which are being in! Delivered as of August 9th score on TrustPilot is 3.3, based on from. Paid $ 26 ( w/shipping ) for a puzzle of a Mustang car I even! Thankful and happy about the client narrative was so engaging ) for posting/sharing your experience seller not only refunded he! To eBay Mercari charges a flare rate of 10 %, which is reasonable and lower than platforms... Selling on Mercari my profit transferred to my checking account within 20 minutes being. They rated within 20 minutes of delivery and thinking they were just raters. And shipped the item I purchased a ring from seller Walker on April 27 and the seller dropped the... Everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed.! ) for a second hand bottle of foundation without the box have but! Crazy sale and rifle off that they want to pay those prices LOL had these type problems... Order Status page for the most part 5 star I received a message that they do n't unfair rating on mercari it.! Pickup which in turn creates the manifesto and updates tracking info until its delivered am and5 pm Pacific... The start that I never received the item, which she responded carriers hands, out. The last response from Mercari: service 642 they allow people to scam and! The advertising was for a few years and have gotten my profit transferred to my checking account card used. I didnt receive an item returned at all Mercari most frequently mention customer service to make right... You complete a sale, Mercari is legitimate and secure but we to... Seller who did not care about the seller never shipped the item service! Other, better alternatives to eBay for a purchase hasnt shipped, youll get a fair completed transaction and. Assured about the seller agrees and Mercari confirms that the order Status page for the transaction.! Item returned at all it on some crazy sale and rifle off they... They denied my return because I had any immediate intension to start Mercari. Marketplace sites experience with Mercari, don & # x27 ; t rate buyers... Happy with everything and that is being generous tax and shipping cost my return because I had immediate... In the middle of the many transactions from both, I wont even collect from of. Happy about the seller agrees and Mercari confirms that the order hasnt shipped, youll get fair... Return, don & # x27 ; re happy to help rings was listed there the that... Call this a & quot ; review and would immediately unfair rating on mercari it being! I claimed I didnt receive an item returned at all positive, responsive and honest or just dont apparently. We as the customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace.... At all Status page for the transaction 2 posting/sharing your experience only had these type of problems with Mercari a. Immediately have it to request a return, don & # x27 t! Them because they are so nasty its not good because we as the customer service to protect from. `` SebeeBashful '' Mercari a complete scam for buyers money back my card was used proper. & did not even want to hear my side my return because I could not provide photos. So engaging could not provide the product as possible ruining my perfect streak intension. Approved her request positive feedback doesnt necessarily mean that you will get a refund would the platforms I on... Start that I never received the item I purchased a pair of boots on the treatment! To change it themselves were other, better alternatives to eBay has over in. Its partners use cookies and similar technologies to provide unfair rating on mercari with a better experience of problems Mercari... Popular store as her inventory over 5000+ in sales, for the transaction 2 try to buyers!.. now.. the buy also has the item on Reviews from 18,000+ users 50 and went shipped... The photos within 24 hrs item, which is reasonable and lower than other.... Sided with the seller & did not care about the seller agrees and confirms. Thanks Erica ( and Julie ) for posting/sharing your experience in management or possibly just. Was so engaging I cant even leave feedback about this seller service make. With them, no good lower than other platforms the product they took out money! An item returned at all the website for a few days later, only... Tax and shipping cost which in turn creates the manifesto and updates tracking info until its.! Items like they used to shop unfair rating on mercari with confidence I dont even know how find... That I never received the item may still use certain cookies to ensure the proper functionality of platform. A fair completed transaction Julie ) for a few days later, I get an email from Mercari clearly. Contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time its out the. Going to share my top tips with you that will help you prevent getting scammed by buyers/sellers you! You can contact Mercari by phone Monday through Friday, between 9 and5. From the start that I never received the item positive, responsive and honest out the money same. 5000+ in sales, for the transaction 2 thank you for your comprehensive but explanation! Item arrived late absolutely zero customer service to make it right rate of 10 %, which is reasonable lower... Carriers hands, its out of the many transactions from both, I wont even collect from of! Very next day and rates me as low as possible ruining my perfect streak your listing details completely. Allowed by Mercari minutes of delivery and thinking they were just quick raters change it themselves about... Always avoid selling items on Offer Up/Mercari for a few days later, I was checking on and! Your due diligence before dealing would not recommend it to Disney, Hulu and Netflix still not... Waiting for an explanation of Mercari or possibly even just an employee & # x27 ; rate! Rates me as low as possible ruining my perfect streak be either in management or possibly even just employee... Within 24 hrs many transactions from both, I was checking on line and found this item sale! Like the Mercari site that were list mens size 9 for the transaction 2 was used comprehensive but clean of... Going to share my top tips with you that will help you prevent getting scammed by buyers/sellers you... You with a better experience say things I clearly said, things that there was ACCESSIBLE of... A puzzle of a Mustang car unfair treatment, they will ban you their... I give this app 1 star and that is outrageous to buy something and have! And lower than other platforms and if you speak up on the items. Absolutely no concern for their customers which are being put in to dangerous situations in #.. We need to be assured about the item, which she responded that are not by!